For almost 25 years CMS has led the industry with the most
advanced monitoring technologies. With an average response
time of less than 20 seconds, the CMS monitoring
centers are built to run 24-hours a day, seven days a week.
The communications systems, computers, receiving equipment
and backup power are fully redundant to ensure full-time operation.
First True National Network
Our customers count on us for gold-standard technology solutions
that truly benefit them. For example, CMS was the first wholesale
monitoring company with a true national network of four monitoring
centers, operating UL listed facilities in Florida, New Jersey,
Minnesota and California. By operating four centers, we can
focus on regional service while benefiting from an unparalleled
national infrastructure. It also allows us to build a circle
of redundancy among all of the centers. Our alarm traffic
balancing capabilities allow for signal activity to be routed
to or handled in multiple locations in case of a natural disaster
or weather-related event.
Hot redundancy for reliability
Our customers benefit directly from our hot redundancy application
that allows multiple servers at a single facility to communicate
in real-time, operating in sync with complete replication
of data. This feature not only provides redundant layers of
reliability, but it allows for efficiency in server operation.
This results in greater speed and dependability when we process
First GSM Cellular Two-Way Voice (On Star Voice Monitoring)
Our two-way voice service sets us apart from the competition.
CMS was the first of to offer GSM cellular two-way voice monitoring,
which enables us to provide you reliable two-way voice service
to cellular-only and VoIP customers. Our operators stay on
the line with you, passing important information to another
operator who talks to authorities. CMS was the first to offer
GSM cellular two-way voice monitoring because we are constantly
looking to implement new technology that provides our customers